Why I Left NameHero Hosting
NameHero in general is a good hosting service. They supplied me with a usable service until they did not. So what went wrong?
For the last few months, NameHero has changed its policies and not for the good. When I first signed up I moved my sites from Godaddy to NameHero and everything was great. At the time of Godaddy, I used the Installatron installer that you can use to make backups and restore if something has gone wrong. In NameHero they use Softaculous. It’s pretty much the same thing, you can create, backup and restore. Made simple with one click. Your backups can also be stored off the server on Google Drive and OneDrive.
At the time 05/06/2020 when I started with NameHero, they had a Softaculous backup limit of 2 for local backups only and I asked why. At that time, I was used to Installatron not having a limit. So I asked. Why is there a limit of 2 backups on softaculous? I would like to at least have 5. Google Drive should not count as one of these limits.
NameHero 05/07/2020 (15:37)
I am sorry to say you that the limit can not be increased as there are chances of resource abuse. If you wish to set more backups, you can signup for a VPS and can manage backups as you wish.As “NAME” mentioned, we have had a lot of abuse when we lift the limit for Softaculous and it affects the performance of server as a whole which impacts everyone.
Softaculous does count Google Drive as a backup which it shouldn’t since it’s not on the server and hopefully this is something Softaculous can address in a future update to make this easier for customer like yourself.
We use JetBackup because it works the best for us and has great features. If you are looking to backup or restore your full account then you can select the Full Account Backups option or you can use the Snapshot function if you want to make on-demand backups. There are many other options there if you take a look at the JetBackups section.
Keep that in mind what they said: “Softaculous does count Google Drive as a backup which it shouldn’t since it’s not on the server“.
Eventually, the limit went away. There was still a total of 2 local but I was able to make as many Google Drive backups without issues.
Skip to 2023. Welcome To Hell
I run a chat on searchthat.net The main chat uses Minnit and their service. They will come into play later in this post as well. But for now, you just need to know, I have a chat and Minnit limited their upload limit. So I am looking for alternatives. I know of one that runs locally on WordPress without external help. So I am thinking of adding the chat back to DB that I paid for some time ago and before I do, I make a habit of backing up before I make any changes. It’s a smart thing to do. So I go into Softaculous and I see this.
See the problem? No? You currently have 8 backups and your maximum backup limit is 2. Those 8 are on Google Drive and OneDrive. See the major issue? Your backups will be purged after 1 day of the backup creation. Why the F does this. Delete your backups. It’s not even on their server. Oh BTW, the local backups are missing. The Alloud 2 local ones. Yeah, they removed them before they put this full removal up. They did that a month before they made this full decision of deleting your backups within a day and now limiting even the Google Drive and One drive that they said back in 05/07/2020 “Softaculous does count Google Drive as a backup which it shouldn’t since it’s not on the server“.
07/24/2023 (20:42) I opened a ticket and said this:
Yo, what’s the deal with the backups now? You at random started removing the allowed 2 local backups without warning and now you added a max limit of all backups including the ones not on your server. Remove that limit on the offsite backups!
The fact you’re removing backups is not cool! You better not be purging the ones that are not on your service! This is a horrible choice desition.
I get the limit of 2 local but for the ones not on your server is just plain ridiculous.
NameHero 07/24/2023 (21:47)
We can understand your plight.
We’re glad to inform you that we offer a free JetBackup option for backup management, however, because of this change, Softaculous will be limited to two backups at a time. We apologize for the inconvenience this may cause and are always looking to provide more options in the future.
07/24/2023 (21:57)
STOP forcing JetBackup. It’s not that good. You can’t just make one backup and restore it all with one click. Why 2? Your message says they get removed after a day. Thats not good. Also, what is the deal with your server right now? I am having an issue with the WordPress end.
destructiveburn.com backend is so slow it’s taking me 40min to disable plugins to see if thats the cause and the server resources are barely moving. I disabled a few and I ran into a
Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact the administrator of this website to increase ‘Connection Timeout’.
Even with everything disabled, it is still slow.
Yeah, I ran into a slow issue on WordPress as well.
NameHero 07/24/2023 (22:27)
Thank you for your patience and I apologise for the inconvenience that you may be facing.
I can understand your concern about Softaculous Backups, however since this is a shared hosting environment, and while backups are resource intensive processes, we have a limit of number of local or offsite Softaculous backups set to 2 per cPanel user.
Please note, the limit cannot be customised for a particular user and this is the reason it is a generic limit of 2 backups per cPanel user which is configured as our Shared server hosting policy.
07/24/2023 (22:31): this limit of “2” was for local. Why now on external backups?
NameHero 07/24/2023 (22:35)
Thank you for your update.
Softaculous does not allow different option for limits of local or offsite. Please refer attached screenshot.
Also, as I mentioned, this being a shared hosting environment, we have to keep a check on policies to avoid any such process from using high server resources (backups being one of those such resource hogging processes).
For offsite backups, I will personally recommend using a plugin such as Updraft backups. It is one of the most efficient and promising backup plugins, that allows you to backup your website to remote server. You can custom backups every day, or several times every day using Updraft plugin and store it to your offsite location such as Google drive etc.
Ok, now I sound like a jerk. Fine, I’ll drop it. I guess Softaculus is the blame. So I start deleting all the backups and make my two and find out what the deal is with the super slow backend of WordPress. As a WordPress owner, the first thing you do is disable all the plugins and see if there are any issues. I never run into issues and if I do, it’s the server thats at fault because the host is doing some changes.
So this is what I did.
- Disable plugins, see if the site loads faster.
– A little bit. Still slow. - Enable one by one and find that WooCommerce is the offender.
– If I go to orders and change the date to oldest, I get a timeout error. This Error
Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’. - So I go to my PHP settings and checked the memory limit and execution time and it was all fine so I added the limit higher.
– Same issue. - I go to Cloudflare and disable it.
– Same issue.
Now I am thinking it’s the server. Something is up with it again. When I have issues, it always boils down to the server.
So I ask again on the same ticket as the backup issue.
Is this an issue on your end? I keep getting this and the backend is extremely slow with WooCommerce active.
Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this website to increase ‘Connection Timeout’.
The PHP Selector is high so it should not be that.
NameHero 07/24/2023 (23:13)
I have gone through your website settings and found a few issues which are resulting in your website giving timeout errors.
The IP in your quic.cloud settings was incorrect. Please refer attached screenshot. I have corrected it now.
Your website dashboard is loading incredibly slow due to poor optimisation. I have gone ahead to apply one of those “Preset” controls of LiteSpeed cache to apply those optimisations.I have also enabled redis for object caching. This should help in your website dashboard to load faster.
Please note, above changes will take a couple of hours for caching to generate. You may want to review your website after couple of hours.
Well, I did forget about that. The issue did not change though. It was still slow.
So a bit of conversation and I get to the part where I am still thinking it’s the server. 07/25/2023 (01:19) I am really starting to think it’s the server. It normally points to something in your backend.
NameHero 07/25/2023 (02:34)
After extensive debugging, I have noticed that the dashboard being slow is related to your existing plugins.
I tried to disable all plugins at once, and the dashboard is pretty fast.However, if those plugins are re-enabled, the dashboard becomes tremendously slow and this caused a timeout error which results in our LiteSpeed web server timing out at backend.
Request TimeoutI will suggest you to disable all plugins one by one first. There should be no active plugin at a stage when you have disabled all plugins.
Then you can start enabling your plugins one by one to find the one that is affecting your website performance.
I have done that and the worst one is WooCommerce but the thing is, nothing has changed with those plugins and I haven’t dont anything new to the site so what the heck?
Since they are all deactivated, enable woocommerce and try to go to orders and then the oldest first and delete. Good luck.
At this point, I am just frustrated with everything. So I installed an application on my PC called local.wp and downloaded the Softaculous backup before disabling plugins and I checked everything on the site there and it was functioning perfectly. So I go back to the ticket and said this:
07/25/2023 (04:02) I knew it, it’s your server!
I am running the site locally and it’s fast with no dropouts!
NameHero 07/25/2023 (04:53)
It seems to be your Woocommerce that is affecting your website loading. I tried to install a new instance of WordPress with woocommerce under your account to test the loading and the dashboard will load quickly.
Had it been a server end issue, my test instance would not have worked properly as well.
You may confirm my above statement by trying a fresh new instance of WP with Woocommerce and you will notice the difference here.
07/25/2023 (04:55) Having to start over sucks…….:(
NameHero 07/25/2023 (04:59)
We had to find the source of problem here and it is related to your Woocommerce.
A new instance with Woocommerce works fine. You may test it as suggested earlier. So that would point towards the fact that the server end configuration is good. Also, your account is not showing any signs of high usage, so again that is not a problem here.
At this point I don’t want to start over, I’ll look to upload an older copy of the backup I have. NameHero removed the Backup in the cPanel, they only have JetBackup 5 and I sent them this:
I have a full backup from 2023-04-25 that I made with that junky JetBackup. I dont see an option to upload the full backup and restore it.
I decided to use JetBackup 5 for the first time just to give it a chance and restore it just to see if that would solve the issue and oh boy that was a huge mistake.
So I find that date as it was the latest one from JetBackup click on it and click Restore
Now all hell breaks loose and the cPanel is busted.
After the dashboard comes back to life but I see “Partially Completed”. So at this point, I am dumping a ton of errors to NameHero ticket on the situation and these screenshots. I checked searchthat.net, and the sites working, then I checked the forum, and it’s working but this site. DB nope. I got a critical error. So I tried again on the same backup date and I get “Partially Completed”, then try on another backup and same message “Partially Completed”. Now at this point, in my head, I am like screw it, I’ll try all of them so I try for the 4th time on another but this time I get an error: Restore is limited for 3 times in 24 hours. You already restored 3 times in that time period.
I am so peeved off now I even wrote “I HATE THIS SERVICE!!!!!!!” in the ticket.
So I had enough of this I am just going to restore back to before I disabled the plugins in Softaculous (I thought). Well…that backup I made…it’s gone. I see all the old 8 backups again but I deleted them from Google Drive and OneDrive. For the local backups, yeah there are none because NameHero removes them now. So these are completely useless. I decided to go into Google Drive and look at the history to see if I can restore one. Yeah there was one. It matches. But after restoring it in Google Drive and use Softaculous to restore it, it just spins in an endless loop. I waited for a while too….Nothing.
Now I am livid. Half of my sites are working but this one. WordPress. Their backup system is garbage, I knew it sucked but I did not know it sucks that much. I have 0 trust in JetBackup. The first time I give it a chance and it screws me over. It even ruined the Softaculous backup I had and restored the old 8 offsite ones I deleted that are useless and there are no local ones because NameHero removes them.
Now I am sure NameHero would just restore an offline backup I have but that this point why bother? Everything else is fine. The Forum and the HTML sites. Just WordPress is dead.
I am thinking since it’s lost I still have that copy on my desktop of local.wp I can just make a new WordPress site, then start to copy and paste things over. Not a problem. This gives me a chance to update posts, delete old ones, do everything the right way and compile all the images to .webp. So that’s what I did. The site was fast, everything worked fine. I fixed the plugin that NameHero said to change the IP on it and started restoring.
I noticed, after installing WooCommerce on the site, it began to get slow again. So I installed the WooCommece bloat plugin and the site was fast again but only for a half hour then go sluggish. So disabling the WooCommece bloat plugin and enabling it again the site would go back to being fast. I did that a few times. The next day, the backend was slow again and disabling the WooCommece bloat plugin and enabling it again would not work thing time.
This is not normal. Never had this issue before. This is a fresh copy of WordPress. This is got to be server related as I suspected the entire time. I am still sending messages to NameHero in the ticket on everything that’s going on and they still blame it on WooCommerce. If that was really the case the backend resources would max out like the I/O usage and it’s not even close. But here is what some of that said to catch you up on that conversation a bit.
nameHero 07/26/2023 (01:49)
Thank you for your update. The reason you are experiencing issues your website is due to Woocommerce plugin.
You have Plus Cloud plan with us, which comes with 2GB RAM and 8MB/s I/O. You can find details stats mentioned at:
https://help.namehero.com/en/articles/4387803-namehero-hosting-account-limits-explained
Please note, Woocommerce is one of the most resource hogging applications developed for WordPress. Most of the experienced WordPress developers as a matter of fact, do not suggest using Woocommerce on shared hosting as it needs very high resources in terms of Disk I/O and RAM etc. If tried using on shared hosting with low resources, you are likely going to face problem with Woocommerece.
For using Woocommerce efficiently, we strongly recommend upgrading your account to our “Business Cloud” hosting plan which will come with higher resources such as 4GB RAM and 32MB/s I/O limit.
Yeah, upsell. Pfft.
07/26/2023 (01:53) Never had issues with it in the past.
I did reinstall “Disable Bloat for WordPress & WooCommerce” and the site is snappy again. Although I think there is a slight issue with that because at times it would go back to like 6-second load instead of an instant and if I go to disable it ans enable it again, it would load instantly again. Strange but meh.
Either way, it just shows WooCommerce is optimized poorly.
NameHero 07/26/2023 (03:41)
Your account has never hit the allocated resources. I confirmed the same yesterday itself.
It is the Woocommerce plugin that is causing sluggish behaviour and it may not work as expected with the existing low I/O.
Unfortunately this is not something that is server related because the website works well without Woocommerce.
Yeah if that was the case, there would be some moment of the I/O in the resource monitor like a spike. There was none.
07/26/2023 (04:05) Question though, wouldn’t that end up maxing out the I/O if it needed it? Normally I see I/O jump with updating with WordPress but besides that just sits quietly.
But yes I fully agree. It’s WooCommerce. Even adding that “Disable Bloat for WordPress & WooCommerce” has tremendously sped things up but strangely won’t stay like that unless I disable it and enable it again. I think it too has a slight problem but so far everything is working as intended.
Just really boring to copy and paste things here and there lol. But nice to see a fresh install. I have planned changes in the content anyway.
PS. Add the option to upload my downloaded jet backups if something goes wrong and fix its nuclear meltdown and “Partially Completed” kill WordPress restore feature. That is what forced me to restart from scratch. The best way to make full server backups with restore should be in the backend and unfortunately, it’s not. The screenshot shows JetBackup went full nuke yesterday.
Anyway, thanks for your time Sam and the other techs.
NameHero 07/26/2023 (04:41)
Your account never hit the limit so it wont show the I/O being hit.
It is the Woocommerce that is unable to load faster due to low I/O.
Regarding your jetbackup, we have taken a note of your request and forwarded it to our senior team to be reviewed.
This is so frustrating. I took it to Facebook WoooCommerce groups to see what others would say to this situation and some of the people are blaming it on the server too. I am not the only one. I do think WooCommerce is fricken bloated and they need to solve that though. But even a guy on facebook said this:
I don’t ever recommend Hosting but for your situation I would sign up for a Free Hosting Trial somewhere else. Start doing everything you have been doing and see if the slowness happens on the new Host.
I believe this is Host related.
So I tell NameHero
07/26/2023 (18:26) I too think this is host related. I have never had issues with my sites at all on your service for 3+ years and with WooCommerce running the entire time until now. The backup situation is unbelievably shocking. The slowness, and not even bothering to see the backend to investigate is nuts. The fact the resources are not the problem as they barely move when requested shows there is an underlining issue somewhere and I am pointing my fingers and the changes you have been doing from 05/19/2023 (20:59) to now.
Either it’s an issue with one of your scripts. (Always seems to be that) or two, an issue with this node my site is on. The fact the original site ran fine in local host shows there is a problem on your end. Even right now with the new WordPress installation is showing sluggishness and there is no posts or data yet.
I dont want to leave NameHero, you guys were good till now. But you’re forcing my hand to look elsewhere.
Personally, I bet dumping my site with a business plan won’t change the speed. Maybe dumping it back onto its original Node 305 might show positive results.
Either way. for something that used to work on the same plan no longer works.
NameHero 07/26/2023 (18:38)
We are taking this matter very seriously, and in order to ensure a thorough review and resolution, we have decided to escalate it to our senior manager. They possess the expertise and authority needed to carefully assess the situation. Rest assured that our senior manager will give this issue the attention it deserves and provide you with an update as soon as possible. Your satisfaction is of the utmost importance to us, and we are committed to resolving any concerns you may have.
While the senior manager conducts their review, we kindly request your patience and understanding. Please stand by for further updates as we keep you informed throughout the process.
If you have any additional questions or require any further assistance, please don’t hesitate to reach out to us. We are here to address your needs and ensure a satisfactory resolution.
Thanks, at this point, from backups being forcefully removed, and data loss from JetBackup going nuclear to an unusable empty WooCommerce site is making me stressed out and about to have a nervous breakdown. I dont even want to continue working on the new blank canvas WordPress site with an empty WooCommerce plugin because it’s already rendered useless and risk the same problem again. It should never be like that. It was never like that until those changes you guys did.
I should not need to start looking for other hosting services because I just cannot do the basics here anymore.
07/26/2023 (23:23) Are you working on it, I just jumped onto the site and it’s fairly quick with WooCommerce added.
Just curious.
NameHero 07/27/2023 (06:45) (Operator)
Thanks for your patience.
We want to assure you that no changes have been made to your website. However, our senior administrators detected malicious traffic directed at the server. As a proactive measure, they have adjusted the firewall settings to block this activity effectively. As a result, the server is now performing optimally and without any issues.
AND THERE IT IS. SEE! Not on my end. If they did their job and not upsell or point fingers completely I would probably still be using the original site yet. The site was fast in the backend. Everything was perfect. I can finally continue to restore my data without slowness.
Things seemed better or were they?
On Aug 11 2023 I wake up to this email from NameHero.
I am like WHAT THE HELL NOW! FFS. I get out of bed, and boot up my PC. Screw coffee, I need to see if this is real, go to NameHero tickets and sure enough there is an Abuse post.
NameHero 08/11/2023 (15:13) (Operator)
We have received a notification of a violation of our AUP regarding your website searchthat.net:
https://www.namehero.com/legal/aup
Due to the nature of the violation, the website will be removed within 48 hours of this notice.
Thank you for your understanding in this matter.
I am like WTF Ok 48-hour removal, what does that mean? The search engine folder, the domain, what for, and the aup are standard data. WTF did I do? So I respond to that post and this is on a Friday too.
08/11/2023 (15:34) What abuse?
Explain to me in detail what the problem is. Giving me a premade legal page is not helpful.
08/11/2023 (15:39)
ST is a meta-search engine powered by Google and a few other APIs. There is nothing that should violate your rules. If there is something let me fix it mediately.
08/11/2023 (15:43)
If there is something let me fix it immediately. I take this seriously.
I am not getting a damn response back. I have questions. It’s to the point I stuck my browser in incognito and go to the live sales chat and ask them what the deal is and this is how it went down.
- How may I assist you today?
- Where is the team to reply to my tickets? I have not got a response in over 3 hours.
- Could you please share me your ticket ID?
- Ticket #
- Ticket #
- No indication on what the violation is. I am taking this matter extremely seriously and I am not getting any response, no indication as to what and what will be removed. This is extremely frustrating and needs to be addressed quickly.
- I want to be in full compliance. But NameHero is making it difficult on not giving any direction.
- Sorry for the delay in response. Let me take a look. Please standby
- Yes please, thanks
- Unfortunately we don’t allow chat/IRC websites are per our AUP
- You can find the details Unacceptable materials section in our AUP https://www.namehero.com/legal/aup
- wait so the chat.. This chat
- http://searchthat.net/chat.html
- That uses Minnit to run that is not running on your server be not allowed?
- It’s an iframe from here: https://minnit.chat//SearchThat?embed&popout
- Yes it seems http://searchthat.net/chat.html is not allowed
- It’s not running on your server. It’s only an iframe from Minnit.
- We need to further verify this with the abuse department, Could you please share these details in the ticket and I’ll directly escalate it for you
- Yes I can. I can even give the full html page to let your team look at the code.
- Okay, our team will review it and reply back to you through the ticket
- Ok thanks.
- I hope they respond.
- Sure, they’ll reply back to you ASAP
BTW, the guy that posted the Abuse has not responded yet and it’s Sunday.
So I go to their https://www.namehero.com/legal/aup and look up chat.
Under Unacceptable Resource Usage says this:
- Run any software that interfaces with an IRC (Internet Relay Chat) network.
Yeah that’s not running on their server at all. I have even posted this to prove it.
So let’s recap on everything.
- Limit the offline backups.
- Forced to delete my backups
- Used their broken trash JetBackup that killed my only good backup. Oh, such a wonderful tool… NOT!
- Deal with a slow server that times out which blamed it on WooCommerce, tried to upsell, then blamed it on slow I/O and the damn thing was hardly moving. Look for yourself.
- Then later post “We want to assure you that no changes have been made to your website. However, our senior administrators detected malicious traffic directed at the server. As a proactive measure, they have adjusted the firewall settings to block this activity effectively. As a result, the server is now performing optimally and without any issues.”. Yeah, it was the server being sluggish because of malicious traffic targeting it.
- Then the threat of removal with no indication and takes off for the weekend where I am left to find out nothing and had to ask a salesperson what for because no one else commented on that ticket.
At this point, any sane customer would say it’s time to jump ship. So back to the beginning, with Minnit. I run a small community chat with a few of us and they have reduced the file upload size to only 128MB a month. I have been looking at an updated version of a chat that has run on my site before that runs on the server. Since NameHero added that policy I would not be able to stay anyways as I am going to use the server resources for it.
In the End, NameHero did great up until this year when things changed. I cannot complain to much about the Softaculous limit on Google Drive or others as I guess the option from their screenshot shows Local and Remote as one. That should be separated. That is the fault of Softaculous I guess but the changes and issues I faced was enough to move on.
Sorry, this is a long read but hope it was educational. I don’t want to discourage anyone from NameHero they still provide good support until they don’t but I think they need some work. I hope their policies change in the future. I’ll still keep my domains with them for now.
Have a wonderful day.
Continuation on the ticket at NameHero
I thought I would be close to being done with this ticket and them agreeing that an iframe does not break their policy but clearly they failed to read anything I posted.
NameHero 08/15/2023 (06:43) (4 days later)
Hello,
Thank you for your reply.We have checked this issue with our legal team.
For your information, first of all this is completely against our policies. Also we have had issues with chat systems in the past on shared servers.
Noticed that you have hosted this account on a remote server now. However, kindly remove the contents as well from our server.Also if you wish to use such applications, you can purchase a VPS so that you can use it without any issues.
Let us know once the account is removed from our server.
Again with the upsell that would make 0 different with an iframe as it does not impact their server resources. So I said this:
08/15/2023 (16:19) I am done repeating myself. Educate yourselves on iframes. You clearly failed to watch the video showing proof Minnit Chat runs on its own servers and not this server. This does not fall under aup “Unacceptable Resource Usage” because it does not use any resources because again it’s running on a remote server.
Noticed that you have hosted this account on a remote server now. However, kindly remove the contents as well from our server.
What for? I paid for Plus Cloud, and my WordPress section of the site is staying where it is until I know where my sites migrated to the new host are totally fine. If not, I can always point the domains back to this server and resume WordPress only with ST and change the chat.html to redirect to the minnit chat URL. Unless you refund me then that’s fine.
Let us know once the account is removed from our server.
What are you going to refund for it?
I wonder how many others are using live chats on their WordPress sites that use resources. I bet you have thousands of customers using those resources.
Here is some great information about iframes but I don’t think you’ll even bother with it. You ignored my posts.
- https://www.w3schools.com/tags/tag_iframe.ASP
- https://www.techtarget.com/whatis/definition/IFrame-Inline-Frame#:~:text=An%20inline%20frame%20(iframe)%20is,webpage%20within%20the%20parent%20page.
- Some Videos:
- https://www.youtube.com/watch?v=aRGdDy18qfY
- https://www.youtube.com/watch?v=s4BibernJxU
You could have even asked ChatGPT.
Question:
I have an iframe chat. The chat is on another hosting server and it’s embedded into my html page by an iframe. Would that use my server resources even if the chat is on another server?
ChatGPT:
No, embedding an iframe from another hosting server into your HTML page does not directly use your server’s resources. The content within the iframe, including the chat, is loaded from the server where the iframe’s source is hosted. This means that the server resources used for serving the chat content are located on the hosting server of the iframe’s source.Your server is essentially acting as a container for the iframe, providing a way to display content from another server within your webpage. As a result, the hosting server of the iframe’s content is responsible for handling the resources required to serve the chat, including processing requests, delivering data, and any associated server-side processing.
I wanted to trap them in a corner and see what they would say to this to show how stupid this whole situation is. I said this:
08/16/2023 (07:31) Tell me, is this WordPress plugin agast your AUP.
https://wordpress.org/plugins/minnit-chat/
Took a few days for a response and got this one.
NameHero 08/22/2023 (10:07) (Operator)
Hello,
Thank you for your kind patience.
We have checked with our senior team and confirmed that this https://wordpress.org/plugins/minnit-chat/ can be used since its a wordpress plugin.
Apologize for the delay caused.
As I thought. I put them in a trap. Minnit plugin uses the same iframe as what I did on searchthat.net in a static .html file. So I replied with this:
08/23/2023 (00:27) So tell me…NameHero, why is this plugin here: https://wordpress.org/plugins/minnit-chat/ allowed because in your words it “can be used since its a WordPress plugin.”
But this here:
<iframe class="st_chat-iframe" id="st_chat_iframe1" src="https://minnit.chat/SearchThat?embed&dark&nickname="></iframe>
on a static .html page like https://searchthat.net/chat.html is against the AUP and in your own words “For your information, first of all, this is completely against our policies.”.
Want to know how Minnit sets up the WordPress plugin?
- Install the Minnit plugin
- Go to wp-admin/options-general.php?page=minnit-chat
- Enter the chat URL you created on Minnit.chat “in this case this one” https://minnit.chat/SearchThat?embed&dark&nickname=
- Add the Shortcode to any WordPress page: <minnit-chat data-chatname=”https://minnit.chat/SearchThat?embed&dark&nickname=” class=”wp-block-minnit-chat-chat-embed”></minnit-chat>
- The chat shows and it’s the same iframe and it’s in WordPress.
The same link as the one you so-called is against the AUP.
Do you know how ridiculous this whole thing sounds? I should blast this whole ticket on Twitter.
PS. Here are a couple of screenshots showing you the menu.
WordPress Minnit Plugin Screenshots
https://searchthat.net/chat.html Screenshot
Give me a good reason. A real good reason. So far you and your team of Operators have just been spitting out nonsense and false information and as a dev, the lack of knowledge on the subject is just nuts.
Ok so now I did get a reply back. This one.
NameHero 08/23/2023 (00:34)
Hello Chris,
We appreciate your responding to us.
As soon as possible, an Abuse & Security team member will respond to your ticket with additional details.
In this regard, we appreciate your patience.
I replied with this:
Thanks, NameHero, just note that Both use Iframes, and both connect to Minnit remote server and run by an iframe. If one is allowed, so is the other. The fact this Violation ticket exists in the first place makes utterly no sense as both are not run on the server and in fact, ran on a remote server controlled by Minnit and their team.
It’s just the same thing as a Youtube Embed video. It runs on Google’s servers and not this one. Therefore it does not fall in line with “Unacceptable Resource Usage” in the Acceptable Use Policy.
The only thing really that Minnit has in the WordPress plugin is a menu to enable the external standalone link you create from the site that I have shared many times over and obviously a couple of tables to save the settings. My link did not need any of that. It was just an iframe.
What to know what I got out of this ticket?
No research, Not understanding what an iframe is, disregarding the amount of proof showing it’s not running on the server, disregarding your own AUP policy, and threats of site removal without any reason in the beginning.
If you watched the 1993 Jurassic Park where Malcolm stands in front of a pile of crap. That’s this ticket lol
Here’s a smelly refresher. https://www.youtube.com/watch?v=GWHqLJHss9U
Ok finally. This part deserves a horizontal line above because what was said took them thing long. The original person who posted this.
08/11/2023 (15:13) NameHero (Director of Operations)
Hi Chris,
We have received a notification of a violation of our AUP regarding your website searchthat.net:
https://www.namehero.com/legal/aup
Due to the nature of the violation, the website will be removed within 48 hours of this notice.
Thank you for your understanding in this matter.
Has finally posted this.
08/23/2023 (21:09) NameHero (Director of Operations)
Hi Chris,
Thanks for your feedback about this!
Sorry for all the confusion on this ticket and for not seeing this sooner.
We have a lot of automated abuse systems and once a website is flagged and a ticket is open it’s important to take action due to the seriousness of some of our abuse cases.
I see that you mentioned that you were moving this site to another host but is that still the case?
If not, you can surely use that plugin or an iframe as you wish and I don’t see any harm in that.
I’m going to address these procedures with our abuse team and developers so this does not happen again to you or anyone else on our platform.
Let me know if you need me to address any other concerns then I’ll see how I can help!
Like you sat there the entire time while I was fighting with your incompetent useless operators trying to prove many times over that
- I was not in the wrong
- I showed the chat iframe
- I put you in a trap with the WordPress plugin which also uses the same iframe
Then I get that. You pushed me away. You soured my mouth. There is nothing more you can do but refund me. The damage is done, you scared these wounds. But I did reply back and said this:
Thanks for the Apology NameHero.
Yes, I have moved my Domains and websites away from NameHero because I could not trust my data with the constant craziness of this ticket. The fact I have said it over and over with the replies that I was still in the wrong when I was not, is still mind-boggling absurd.
I have 3 years left on the host and I have no idea what to do with it.
I should ask for a refund. Will see what they say.